Step 1: Clear your cache and browser history.Learn how to clear your browser cache.
Chrome: Clear Browsing Data
In Google Chrome, clearing the cache is done via the Clear browsing data area in Settings. From there, check Cached images and files (as well as anything else you want to remove) and then tap or click the Clear browsing data button.
Assuming you're using a keyboard, the quickest way to Clear browsing data is via the Ctrl+Shift+Del keyboard shortcut.
Without a keyboard, tap or click the Menu button (the icon with three stacked lines) followed by More tools and finally Clear browsing data....
See How To Clear the Cache in Chrome [support.google.com] for more details.
Tip: Choose the beginning of time from the Obliterate the following items from: option at the top of the Clear browsing data window to make sure you get everything.
In Chrome's mobile browser, go to Settings and then Privacy. From there, choose Clear browsing data. In this menu, check Cached images and files and press the CLEAR DATA button. Don't forget to choose beginning of time from the Clear data from the option at the top.
Internet Explorer: Delete Browsing History
In Microsoft Internet Explorer, the browser that comes pre-installed on most Windows computers, clearing the cache is done from the Delete Browsing History area. From here, check Temporary Internet files and website files and then click or tap Delete.
Like with other popular browsers, the fastest way to the Delete Browsing History settings is via the Ctrl+Shift+Del keyboard shortcut.
Another option is via the Tools button (the gear icon), followed by Safety and then Delete browsing history....
See How To Clear the Cache in Internet Explorer for a full set of instructions.
Tip: Internet Explorer often refers to the cache as temporary internet files but they're one in the same.
Firefox: Clear All History
In Mozilla's Firefox browser, you clear the cache from the Clear All History area in the browser's Options. Once there, check Cache and then tap or click Clear Now.
The Ctrl+Shift+Del keyboard shortcut is probably the fastest way to open this tool. It's also available from Firefox's Menu button (the three-lined "hamburger" button) via Options, then Privacy, and finally the clear your recent history link.
See How To Clear the Cache in Firefox for a complete tutorial.
Tip: Don't forget to choose Everything from the Time range to clear set of options, assuming that's the time frame you want to clear the cache over.
Safari: Empty Caches
In Apple's Safari browser, clearing the cache is done via the Develop menu. Just tap or click Develop and then Empty Caches.
With a keyboard, clearing the cache in Safari is super easy with the Option-Command-E shortcut.
See How To Clear the Cache in Safari [help.apple.com] if you need more help.
Tip: If you don't see Develop on your Safari menu bar, enable it via Preferences, then Advanced, followed by selecting the Show Develop menu in menu bar option.
Opera: Clear Browsing Data
In Opera, clearing the cache is done via the Clear browsing data section that's part of Settings. Once open, check Cached images and files and then click or tap Clear browsing data.
The fastest way to bring up the Clear browsing data window is via the Ctrl+Shift+Del keyboard shortcut.
Without a keyboard, click or tap Menu, then More tools,and finally Clear browsing data.
See How To Clear the Cache in Opera [help.opera.com] for detailed instructions.
Tip: Be sure to choose the beginning of time option at the top so you're sure to erase everything!Learn how to clear your browser cache.
Step 2: Do a hard refresh on the dashboard page.Learn how to do a hard refresh on your browser
Quick hard refresh can be done by using the following short cut keys
- Hold down Ctrl and click the Reload button.
- Or, Hold down Ctrl and press F5.
- just open the Chrome Dev Tools by pressing F12. Once the chrome dev tools are open, just right click on the refresh button and a menu will drop down. This menu gives you the option of doing a hard refresh, or even clearing the cache and do a hard refresh automatically.
- Hold ⇧ Shift and click the Reload button.
- Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.
Mozilla Firefox and Related Browsers:
- Hold the Ctrl key and press the F5 key.
- Or, hold down Ctrl and ⇧ Shift and then press R.
- Hold down the ⇧ Shift and click the Reload button.
- Or, hold down ⌘ Cmd and ⇧ Shift and then press R.
- Hold the Ctrl key and press the F5 key.
- Or, hold the Ctrl key and click the Refresh button.
Step 3: If that still doesn't work, please contact support.
If you question is not listed here, please contact support.